Exhibitor Service

We have a strong team to support you so that you can be fully satisfied with your fair participation. We handle all the big and small things which you do not want to be bothered with yourself - competently, efficiently and reliably. Leaving you to concentrate fully on your business. We look after stand construction, security, catering, advertising, stand personnel, media technology and lots more.

Please find the contact person in the respective order forms.

Approval & important information

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Stand construction

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Stand engineering

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Stand equipment

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Stand services

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Order forms services:

Logistic services

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Marketing & Press services

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Order forms advertising, marketing & press services

Catering & Events

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Offices and conference rooms

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Order Forms Office and Conference rooms

FAQs - Exhibitor passes

Will the exhibitor passes be sent to me automatically?

No. The free exhibitor passes are automatically available for you to download or send by e-mail in the closed exhibitor area, short GAB. You can order additional passes conveniently in the closed exhibitor area. You can either print the badges or show them on your smartphone.

How do I order exhibitor passes?

We will send you access data to the closed exhibitor area (GAB) by e-mail. In the GAB you can download your free exhibitor passes or send them by e-mail. You can order additional exhibitor passes for your stand personnel and voucher codes for your customers in the same way as for the parking ticket shop in the GAB.

Simply select the desired number. After ordering, you can personalise your exhibitor passes, download them or send them to your colleagues. Repeat orders are possible at any time.

Depending on the size of your stand, a contingent of free exhibitor season passes is available to you as main exhibitor. The exact number will be displayed in the closed exhibitor area.

After the trade fair, you will be invoiced for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Where can I get the exhibitor passes?

You can print out your exhibitor passes directly, save them on your smartphone or send them to your colleagues by e-mail. On site, you can order and print out passes at the Help Desk in Foyer East or at the Service Center Mitte in Hall 6, provided you have access data.

What happens if my staff changes?

Only the badges that were used for access will be charged or deducted from your free quota. If your colleague does not gain access, his or her badge will expire. You can order replacements at any time from the GAB; during set-up at the Service Center Mitte, during the runtime both at the Service Center (Hall 6) and at the Help Desk in the Foyer East.

Your stand builders need separate set-up and dismantling passes, for which you can also order voucher codes at the closed exhibitor area to forward to your stand builder. Your stand constructor then registers independently in the Ticket Shop and exchanges his voucher code for a free set-up and dismantling pass.

What if I don't know the name of my staff yet?

You have the option to personalize the passes at any time, even shortly before or during the trade fair. Please note that the passes must be personalized due to the contact tracking obligation.

How do I get to the online shop?

The online shop is integrated into the closed exhibitor area. If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

Can I cancel exhibitor passes free of charge?

Cancellation is not necessary, as you can simply let those passes expire that you do not need. You will only be charged for the badges you use to enter the fair.

Can I still change the exhibitor passes (on site) and if so, where?

You order a new exhibitor pass (on site at the Service Center in Hall 6/at the Help-Desk in the Foyer East). Unfortunately, a change is not possible due to the contact tracking obligation.

Can I upload my stand personnel at once?

Under your order overview you will find an Excel template titled "Download current orders (XLS)". Here you can copy in your stand personnel. Then use the "XLS/CSV Import" button to upload your saved template. You can then send or download the tickets collectively or individually.

What do I have to pay?

Depending on the size of your stand, a contingent of free exhibitor season tickets is available to you as the main exhibitor. The exact number will be displayed in the GAB.

After the trade fair, you will be invoiced for the exhibitor passes that you have used to enter the fair and that exceed your free quota.

What do exhibitor passes cost?

The exhibitor season tickets for MHH Spezial 2022 and the Plus trade fairs (kreativ.essen, NRW - Das Beste aus der Region, Urlaubsträume powered by Reise + Camping) cost € 8.40 net. In addition, you can order exhibitor day tickets for € 3.36 net.

How many exhibitor passes are available to me free of charge?

The number of your free exhibitor season tickets is displayed in the online shop in the closed exhibitor area.

What happens if I lose my exhibitor pass?

If you have not yet entered the exhibition grounds with your pass, you can simply reprint it. If it has already been redeemed, we recommend that you have your exhibitor pass blocked in order to prevent misuse. In this case, please contact either our service team in the Service Center Mitte in Hall 6 or our hotline:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What happens if I forget my exhibitor pass?

You can print out your exhibitor pass again at the Service Center Mitte in Hall 6 and at the help desk in the Foyer East, provided you have the access data for the GAB. Otherwise, please contact the colleagues who provided you with the pass.

Are exhibitor passes also valid as a free ticket for public transport?

No. The exhibitor pass only entitles the holder to enter the fair.

How do I get my free WiFi code?

You will find a free, individual WiFi code on every exhibitor pass.

Can I exchange my exhibitor badge for a badge on site?

No, but at the Service Center you will receive an envelope including a lanyard for your exhibitor pass free of charge.

Are repeat orders possible?

The online shop is open until the end of the event. You can therefore order additional passes at any time.

I need help. Who do I contact?

If you have any questions, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What do I do with an unused exhibitor pass?

If you have not used a badge, you do not need to do anything else. You will only be charged for exhibitor passes used for admission that exceed your free quota.

Are exhibitor passes transferable?

Exhibitor passes are not transferable. Please order additional passes via the online shop.

When are exhibitor passes valid?

For set-up and dismantling, you will need either an exhibitor season ticket or a free set-up/dismantling pass.

Your stand constructor will also need set-up/dismantling passes from now on. For this purpose, you order voucher codes in the closed exhibitor area, which can be exchanged for free set-up and dismantling passes by your stand constructor in the ticket store.

Do I need exhibitor passes for the set-up?

No, you only need your exhibitor pass for the duration of the fair.

Does my booth builder need exhibitor passes?

Your booth builder does not need an exhibitor pass or set up/dismantling pass to set up and dismantle your stand. He only needs a pass when he is working on your stand during the fair.

Can I also park with my exhibitor pass?

No, please use the parking ticket shop to order parking tickets. The parking ticket shop is also integrated into the closed exhibitor area.

I don't have a printer - what now?

You can also print out your exhibitor passes at the Service Center in Hall 6 or at the help desk in the Foyer East. To do this, you must log into the closed exhibitor area on site with your access data. Alternatively, you can save your exhibitor pass on your smartphone and show it at the entrance control.

Can I print the exhibitor passes several times?

Each exhibitor pass contains a QR code with an individual access code, which is scanned on admission and then blocked to prevent misuse. This means that you cannot enter the fair simultaneously with more than one person with one ticket printed several times.

Can I also order visitor vouchers for my stand personnel?

No. Exhibitor passes entitle the holder to enter the hall one hour before the start of the fair so that final work can be carried out at the stand or a team meeting held. With a visitor ticket, access is only granted at the start of the fair at 10 a.m..

FAQs - Invitation Codes

How can I invite my customers?

Your free online codes for inviting your customers are available in the closed exhibitor area. You can also order additional online codes in the closed exhibitor area.

The voucher codes can either be downloaded as Excel files or sent directly to your customers by e-mail via the online shop. Your customers will then redeem the voucher codes in the Online Ticket Shop for an admission ticket. The voucher code alone is not sufficient to gain access to the trade fair. It must be exchanged online for an admission ticket. Unfortunately, this is not possible on site.

After the trade fair, you will be invoiced for the voucher codes which exceed your free contingent and were used to enter the trade fair.

If you have not received or misplaced your access data, please contact our support team:

Phone: +49 (0) 201 3101 1870
support@messe-essen-media.de

What do invitation codes cost?

Voucher codes for day tickets to MHH Spezial 2022 cost € 3.36 net.

Do I have to pay for all invitation codes I have ordered?

No, after the fair you will only be charged for the redeemed invitation codes that were used to enter the fair. Nevertheless, we will show you the total price when you place your order.

The online shop will show you which invitation code was redeemed by whom.

What happens if a customer doesn't come?

The voucher code will only be invoiced to you if it has been exchanged for a ticket and this ticket has been used to enter the fair.

How can the customer redeem the voucher code?

Your customer can redeem the invitation code in the online ticket shop. Via e-mail dispatch in the closed exhibitor area, the ticket shop is linked directly at dispatch so that your customer can redeem the voucher code immediately.

Can the code be redeemed at the box office?

No, invitation codes can only be redeemed in the online ticket shop.

Can I still buy paper vouchers?

Paper vouchers can no longer be ordered with immediate effect. However, you can create a PDF file in the closed exhibitor area and print it out if you want to present the coupon codes to your customers personally.

Can I see who redeemed my code?

Yes, in the online shop you can see who redeemed your invitation codes and entered the trade fair.

Do I get an evaluation?

You can download an Excel evaluation directly from the online shop that shows you who redeemed your invitation codes and if and when the codes were used to enter the trade fair.

When do I pay the invitation codes?

The redeemed invitation codes will be invoiced to you together with the other services after the event.

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